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Questions

Frequently asked questions.

How do I use The Facial Pen?

Insert your Facial Pod, activate the Pen, and glide it across clean skin as directed. Each treatment is designed to be simple, quick, and easy to add into your normal skincare routine.

Will this make my skin break out?

Everyone's skin reacts differently. We recommend checking the full ingredient list before use, especially if you have sensitive or acne-prone skin. You can view every ingredient on our Ingredients page before choosing a treatment.

Can I use The Facial Pen without the Pods?

Yes. You can use The Facial Pen with many of your normal skincare products. However, the Facial Pods are what create the full Facial Co. treatment experience and signature facial effect.

Can I use my own serum with the Pen?

Yes, depending on the product. Lightweight, compatible skincare products can be used with the Pen. For the full treatment experience, we recommend using our Facial Pods, since they are designed specifically for the device.

Is it safe for sensitive skin?

If you have sensitive skin, check the ingredient list for the treatment you plan to use and patch test first. If you have a diagnosed skin condition or highly reactive skin, speak with a dermatologist before using a new skincare device.

How often can I use it?

Usage depends on the treatment and your skin. Follow the recommended frequency shown with each Facial Pod. The system is designed so you can rotate treatments depending on what your skin needs.

Do I need to buy a new Pen every time?

No. The Facial Pen is reusable. You keep the device and simply replenish your Facial Pods when you need more treatments.

Is this the same as a professional facial?

No. A professional facial and an at-home treatment are different experiences. The Facial Pen is designed to give you a convenient facial ritual you can use more regularly at home, without needing to book an appointment every time.

A facial whenever your skin asks for one.

Pick. Click. Glide. Five minutes.

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